ViCre is enabling Jaguar Land Rover Benelux to reach effective leadership. The objective is to align the company around vision, mission and language, and maximize their individual contribution to the execution of the business plan. As a part of this collaboration ViCre facilitated, amongst others, Knowledge Creation sessions regarding Customer Experience in sales, delivery and care. Bellow you’ll find the conclusions of these sessions shared by Kathleen Maes, HR Director JLR Benelux before starting a new career challenge.
“I deserve a wake-up call. I made myself a promise, unbiased listening, but I didn’t live up to it. It is difficult to listen without judging or without jumping into the solution. A solution no-one asked for. And after all, what makes me an expert in these complete solutions? Nothing.
However, I do know that I don’t know and that I don’t dare enough. I tend to strive for a perfect version 1.0 so hard, that the fear of not being good enough paralyzes me. I’ve learned that version 0.1 is good enough, for today. As will be version 0.2, for tomorrow.
Today, I also made a commitment to myself: I’ll try every day, I’ll fail, but I’ll try again. If you could do this with me, by showing me what I don’t know. By encouraging me to try, even though I’ll fail. By taking small steps and celebrating them. To fail again the next day or to achieve great success. Day after day. Together. Committed. Aligned Execution & Aligned in Execution.”
Manage the coincidence
“To be or not to be – That’s the question. Or freely interpreted: to ViCre or not to ViCre – That’s the question. Or not? Do we have a choice? Or might this just be the moment to grab our chances? The opportunity as an individual to create added value for the company. Not as a group, but as a person. From chaos to value and repeat this consistently. Success doesn’t happen by accident. You make it happen.
It will happen because we stop doing red (no or negative added value), grow in green (known added value) and invest in blue (innovation). Success happens, but will not be given to you. It is hard work. It goes from chaos to value, through continuous iteration.
This will be our “new world”. Fans of literature, as I am, might say: “A brave new world”. Sci-fi fans might put it this way: “To baldly go where no-one has gone before”. We must do it, there is no other option. It is To ViCre or not to be at all. Every day is a cacophony of tones, but we need to transform it into a complex symphony that stuns and is embraced by the audience. Every year.
This is a point of no return: we should cherish the past, but it is not our future. Our future goes from chaos to value through continuous iteration. Every day.”
Our future goes from chaos to value through continuous iteration. Every day.